Chef EMC2 Meal Delivery - Terms & Conditions


DELIVERY DETAILS: We deliver between 9 a.m. - 2 p.m. on Tuesdays. Meals arrive in glass containers, an insulated bag and ice packs to make sure meals are kept at food safe temperature.

FOOD FRESHNESS: Client agrees to place meals into the fridge within 1 hour of delivery. Chef EMC2 advises consumption of meals within 72 hours of arrival to ensure freshness and safety.

CONTAINER PICK UP: Client agrees to place empty containers by their front door by 9am on delivery / pick up day including days client has not placed an order / is not expecting a delivery. If we can make do without your containers for the week, we will contact you via email.

DIETARY RESTRICTIONS & ALLERGIES: Clients must disclose all allergies and dietary restrictions with hello@chefemc2.com and on the submission form for every order. While precautions are taken, cross contact with common allergens cannot be fully eliminated.

REPLACEMENT FEES: Loss will be assessed weekly at time of pickup and replacement fees will be posted to the original invoice and charged to credit card on file. If you desire to keep your meals longer than 1 week please move contents to your own container to avoid mistaken fees. Mistaken charges caused by client delay will be refunded minus 4% to cover credit card transaction fee. Cost per item: 

  • Glass container $11 

  • Lid $3 

  • Ice Pack $7 

  • Insulated Bag $17

CLEANING + BIOHAZARD FEES: 

  • Containers that have not been washed will incur a $5 per item cleaning fee

  • Containers with food leftovers and/or mold will incur a $10 per item cleaning and biohazard fee

CONTAINER DEPOSIT: New Clients will be charged a $50 container deposit which covers up to 2 glass containers, 1 insulated bag and 1 ice pack. 

PRICING: Any changes to delivery address and dietary restrictions must be cleared in advance to hello@chefemc2.com as they may impact labor and pricing.

CANCELLATIONS & REFUNDS: Order cancellations must be requested in writing to hello@chefemc2.com by Saturday at 9pm, prior to the scheduled delivery date.

TERMINATION OF SERVICE & DEPOSIT RETURN: Clients must email hello@chefemc2.com to terminate service. Once all containers, insulated bags and icepacks have been collected, deposits will be refunded minus any applicable cleaning & replacement fees. If in the case cleaning & replacement fees add up beyond coverage of Container Deposit as summarized above, additional charges will be posted to client’s final invoice and charged to the credit card on file.